02-16-2010
01:20 PM
1 Love
Count me as another frequent traveler who will never fly Southwest again. I also would like to know why extremely tall people whose legs do not fit are not also singled out. Many is a time that I have no room (and I am 6'1 and need all the legroom I can get) for my legs because a skinny person with long legs takes up half of my legroom. Why not pull them? If your 25 year old policy dealing with "persons of size" then tall people should fit in that as well.
Because as it was stated above, the fat are the last group it is ok to humilate, as it is their "own fault." Bull. If the overcrowded flight was a issue, then Kevin Smith should have been told that. What I see is an idiotic employee who went for the easy route...humiliate him and he won't cause a ruckus.
If it truly was a misunderstanding, Southwest should retract and admit their mistakes. Otherwise, I hope Kevin Smith launches a law suit only so that employees would have to testify under oath that his weight was not the real issue. This man is going to be judged because of it and it is just wrong.
It is time to start voting with our wallets people. It may cost a few more bucks to fly someone else, but maybe once businesses know we are willing to do this, then they may actually attempt real customer service.
... View more
02-16-2010
01:20 PM
1 Love
Count me as another frequent traveler who will never fly Southwest again. I also would like to know why extremely tall people whose legs do not fit are not also singled out. Many is a time that I have no room (and I am 6'1 and need all the legroom I can get) for my legs because a skinny person with long legs takes up half of my legroom. Why not pull them? If your 25 year old policy dealing with "persons of size" then tall people should fit in that as well.
Because as it was stated above, the fat are the last group it is ok to humilate, as it is their "own fault." Bull. If the overcrowded flight was a issue, then Kevin Smith should have been told that. What I see is an idiotic employee who went for the easy route...humiliate him and he won't cause a ruckus.
If it truly was a misunderstanding, Southwest should retract and admit their mistakes. Otherwise, I hope Kevin Smith launches a law suit only so that employees would have to testify under oath that his weight was not the real issue. This man is going to be judged because of it and it is just wrong.
It is time to start voting with our wallets people. It may cost a few more bucks to fly someone else, but maybe once businesses know we are willing to do this, then they may actually attempt real customer service.
... View more