From the several flights I've taken on Southwest, and the image the employees portray on the show "Airline," it's clear Southwest encourages employees to pursue self-determination in the performance in their job.
Sadly, also witnessed when that self-determination turns into displays of power. Clearly, The Southwest employees in Oakland hit a sadistic stride on Saturday and their target was the a guy who is more popular on the Internet than their employer.
Ooops.
Anyway, I'll not be flying SWA again when other options within $200 are available.
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