Having been overweight in the past....but not so much that I couldn't fit in one seat with the armrests down and my seatbelt buckled....I know exactly how Smith must have felt being singled out. The last group of people in this country to be successfully demeaned are fat people. Thanks for handling this so well, Linda. One of the reasons that I fly Southwest almost exclusively is the nice way I've always been treated by your employees. Maybe one of your flight attendants was simply having a bad day that day, but that's still no excuse for the way Mr. Smith's flight (and removal from that flight) was handled.
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