I flew from Islip to Baltimore, then to Buffalo last night....my flight left Islip 15 min late- not too bad, but after we landed in Baltimore, we sat on the tarmac for another 20 min or so; all this meant that I had only 10 min to make my connection, and the gate was at the other end of the airport! I asked the attendant if the plane would be held- she replied ' I don't know anything about that'. There were at least 3 of us sitting closeby trying to make that connection, and asking what would happen. When we were finally allowed to deplane, we had to RUN!
Suggestions that would cost you nothing, but make a more positive impression on your customers:
~act like you care if one of your customers is connecting to ANOTHER SW flight...make a call to an agent inside; announce the gate; have a ride waiting
~if connections are tight, ask the other passengers to remain seated while those with a tight connection are deplaned. The others will understand, and know that in future the same consideration be given to them
Otherwise, your service was good. I appreciate the personal touches....although, when flights are delayed probably not best to try to make peole talk to the person next to them.....we all just want to get going- THEN, once we are going, make us laugh! 🙂
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