Southwest is not the organization it use to be as far as customer satisfaction is concerned. I have flown since the days when if you had a free ticket, you had a seat and they did not control the number of free seats they had per flight....so you know I"ve been a loyal customer for years. The new point system is confusing and has made be rethink using their credit card for "points", think I'll do better with the AmEx card that gives % back in cash. As I've compared flight costs, often they are not as competitive as United in the Houston market. Needless to say, I miss the old Southwest.
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