Dear Southwest Airlines, as I wrote on your earlier blog post, your handling http://bit.ly/95n6Bf of Kevin Smith was wrong. Whereas I do appreciate your apology to him, Kevin's story is so much more important than one individual. For years I've witnessed family, friends, and unknown passengers sit with shame because of an inconsistent and at times (such as this) discriminatory policy. This is the real shame, this and the fact that you're (most likely) only reacting on this level because Kevin has/had a platform and an audience. What of the people that didn't/don't? I'm sorry, this whole situation disgusts me. I wrote earlier that I'll think twice before I fly on your airline again. Please, strike that. I'm done. My money will be better spent somewhere else.
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