JoeDal,
AOM is explained here..
The new service—called Automated Outbound Messaging (AOM)—will allow us to proactively deliver automated and customized messages to Southwest Airlines Customers when their flights experience a significant change. Providing this critical information will give our Customers an opportunity to adjust their reservation and minimize the effect that a flight irregularity has on their travel plans.
Help, I have been removed as a piece of unattended baggage!!!!
Ding! boy
Joe 🙂
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