OK, so this isn't really about customer service, but I wanted to say thanks and it's close enough. I was in Sacramento over the weekend and my wife, a very infrequent traveler flew out on another airline to spend the weekend with me. On her return, she made it to DFW (Now can you guess the other airline?) ut her flight on to Lubbock had been canceled. Help!!! I called the other airline (Oh all right it was American) to get her another flight as the lines at DFW were huge. The best they could do was put her on a flight on Tuesday, this was Sunday. "Sorry, all flights are booked... Have a nice day, and thanks for flying American Airlines."
I quickly log on to Southwest.com, check flights DAL - LBB, and she is booked using a rapid reward, for a flight in less than ten hours time!!! Try that with any other airline's FF program.
The short story is that she got home 36 hours before American could get her there (Lubbock is only 300 miles from Dallas), and all is well. Thanks SWA. I really appreciate you all.
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My son has a problem when he flies. His throat blocks up and he can't breathe properly. His doctor told him to drink water as soon as he feels it starting. He has always carried a bottle on to the plane in the past,but now, of course he can't do this. The idea above of offering passengers water as they get on would solve his problem and make flying more comfortable.
On another tack altogether, I stood in line at the "A" gate for 90 minutes the other week, in my attempt to get one of the five "first Class" (i.e. exit row) seats. As one of the first three people in line I was selected for secondary screening and by the time that was completed, the exit rows were full. I may as well have turned up at the last minute, not got screened, and traveled more comfortably.
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