USA Today has an article online regarding the new boarding procedures which only places more stress on the flight crew to get families to sit together. It's a bungled operation when there are through passengers. I for one don't want my 9 year old sitting 20 rows away from me where I can't see him. So even if you check-in 24 hours prior you feel bad and end up sitting in the middle anyway. How stupid.
I am a frequent flyer on SWA and I can't believe they did the testing in San Diego and San Antonio. How about Chicago or Baltimore or some place significant within the route structure?
Sorry SWA but you screwed this one up.
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