This is the latest in what has been a very noticible decline in Southwest's heretofore excellant commitment to us, the customer. First you changed the frequent flyer deal; both in how many "points" are earned and in how many points it takes to fly anywhere. Now you take away the drink coupons that I legitimately earned and was NEVER TOLD would expire. I think that is a violation of my trust in you. So, instead of going directly to Southwest.com to book my upcoming trip, I'll just use Kayak or Expedia and book the cheapest flight. It's kind of sad really. Maybe instead of spending so much money on cheesy commercials with guys supposedly jumping in to save us from the unfair main stream airlines, you could pay a bit more attention to keeping the loyal customers you have (or should I say, had).
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02-16-2010
08:28 AM
What a bunch of oversized cry babys. I agree that everyone has the right to be treated fairly and professionally. But your rights end where mine begin which is somewhere shot of when your ginormous gut extends into my seat and I am left trying to push myself into the outiside 1/3 of my seat so I don't have to have your gut laying all over me. You may not want to face it but you are a fat slob, which is your right to choose to be. But please don't try and tell me that the rest of us should pay for your choice. And don't project your BS onto Southwest. You have issues dude. Nobody gets that fat unless they have issues. Southwest is not the bad guy and making threats and trying ti intimidate people who are just doing their jobs is a transparent attempt to (dare I say it) "Throw you weight around"...There I said it, so sue me too fat boy.
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