I am a Rapid Rewards member and have flown SWA many times. I have not experienced this new boarding process. I thank SWA for thinking of us (the customers) in adjusting this process. I also think it is something that will help everyone, and benefit all customers. I am going to keep trusting SWA as they are the ones who are conducting the thorough research to help keep us comfortable. They don't have to listen to us or spend time and money to cater to our needs and wants, but they are. It's funny how we like to pick and pry this new process apart of what we like and don't like without actually being a part of the experiment. As for me, I am going to let the professionals of the business continue their "real-life" customer experiments and trust in them that they can make a decision that will better our experience at the gate.
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10-21-2006
10:23 PM
1 Love
I am a college student and have flown southwest for the past couple of years. As a rapid rewards member, I have earned and used a total of two RR awards (going on number 3). I want to say thank you for the awesome rewards program and for the awesome DING! fares; they are worth the wait! As for the open seating policy... If assigned seating on SWA does become a reality, will customers (often those who have flown southwest and are aware of how DING! works) who do wait to take advantage of DING! specials have a disadvantage when it comes to selecting seats on the aircraft vs. new or unfamilair customers using southwest.com booking months in advance and having first choice of seats? Also, when traveling with a friend and having B, or even C seating, we were never forced to sit away from eachother on a flight. Although I am for the open seating policy, either policy would not change the way I fly - on the wings of Southwest.
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