Southwest Airlines Community

The reason we limit the number of drinks we serve in flight is: we will occasionally get a customer who, after a few drinks, will lose his head. You can see the end result. ... View more

I was in the shower following my morning routine when my husband opened the door and said, "A plane just hit the one of the towers at the World Trade Center." I cut my shower short and quickly went into the den to see what had happened. The anchor woman kept saying, "What kind of mechanical failure would make that possible for an airline to fly into the tower?" "How could an airline -a jet- make an error like that to fly into the tower?" My husband began screaming at the television, "It's terrorists, you idiot! It's terrorists!" He is a military man and one who is rarely overly emotional. I can remember turning , almost in slow motion, to look at him and the fear and disgust I saw in his face was almost as terrifying as the reality of what had just happened. Then the second plane hit. The realization that my beloved country really was under attack-and by whom?--made my heart skip. Fear welled inside me and almost as quickly, sadness. I knew in that eight o'clock hour life as we knew it would never be the same. I turned to ask my husband what he thought all of this meant. And there he stood, after his top of the lung outburst at the tv anchorwoman, with tears silently slipping down his cheeks. May God continue to bless America. ... View more

SWA is always my airline of first choice, always will be. However, I can tell you I have witnessed my share of encounters with rude "customer service" agents and "gatekeepers". While customers can be ridiculously demanding, and the majority of the time SWA employees remain in control and polite, it is not always the case. I personally had a really bad experience in Jackson, MS with a customer service agent when my bag did not arrive when I did. Another time I was on a late inbound flight and had to make a connecting flight . I only had to walk across the concourse to the gate to depart. They had already boarded but the plane was still at the gate. The agent would not let me board. The plane sat at that gate for another 15 minutes, while I had to change my ticket to a later two and one half hour later flight. I was miffed--and the gate agent would give me no explanation. But when I compare that to the experience I had on a SWA flight where the lady sitting in the seat next to me died while in flight, and witnessing the heroic efforts of the flight crew to save her life, I can tell you, the good always outweighs the bad. I have always thought it would be so cool if Southwest would do a FLY SOUTHWEST AIRLINES TODAY advertising campaign and call it FLY SWAT. ... View more