Southwest Airlines Community

Oh, by the way, I forgot to mention that while waiting for a connecting flight out of Austin, there was a rain shower. Our luggage was left outside and when arriving at our destination, many articles in our luggage were wet. Granted, it is soft luggage but SWA should have moved them out of the rain. ... View more

I just got off the phone with SWA customer service. Boy, that was a waste. All I heard was excuses. My wife and I read on SWA website that when you were traveling to Orlando Fl and staying at a Disney Resort, you could check your luggage straight to the hotel. When we asked about it when checking in at departure, no one at SWA had heard of it. I called their customer service and was told that it didn't exist. Then was told that the Disney Resort had to be located on Disney property to get that service. I was then told that I had to know where on their website we read it, so she could read it. This is service? ... View more