02-15-2010
02:49 PM
So you fall all over yourselves to apologize to Mr. Smith, because he's famous and this is being splashed all over the internet. But if he were just your average fat slob, you would have continued to treat him with the contempt that is your trademark.
As many have pointed out, you had several opportunities to avoid this. But in fact, it is a standing practice of your company to do your best to publicly humiliate overweight people. Why sell him the single ticket at all? Because, obviously, you have no standard criteria for determining who is too big for one seat. Why handle it discreetly at the counter when you can make a spectacle out of removing the fat man from the plane?
Your response is laughable. Trying to pose this as a safety issue is absurd. He's too heavy to safely fly but if only he had a seat next to him, suddenly it would be safe? How dumb do you think we are? There were empty seats on the plane, the fact that they were not in proximity to Mr. Smith doesn't make it any less safe than if he were surrounded by empty seats.
You've handled this badly. Mr. Smith made out fine, but it's the no-name customers who are humiliated and mistreated by SWA that I feel badly for.
... View more
