I have persoally experienced this wonderful lady in action. My aunt showed up late for a flight and Jessica helped her rebook on the next flight to San Jose. Then she checked up on her for the short 2 hours between flight and made a point of contacting my family to notify of the delay. My aunt fired off several emails to Southwest to thank them while at the gate; apparently she found out about it and thanked her at the gate. Possibly a small gesture on Jessica's part but a huge effort as far as my nutty aunt was concerned.
... View more
Next strategic move is Bangor Maine!
... View more
Rachel
so you are purposely trying to get your customers to shed a few tears? Geez!
you and your co-worker in Refunds deserve quite a few "atta girls!" for going above and beyond the call of duty.
... View more
so Frontier flies from DFW to Denver. Would Southwest fly that route until able to fly out of Love?
... View more
