Southwest Airlines Community

The issues are being ignored here. Kevin is large and is fine with that. Not only that but he fit into his seat. He never stressed about getting a refund until after this issue (if you listen to his smodcast you learn he was mistreated before flight earlier in the day regarding tickets being used that he didn't want to and being told "he could send it in for a credit later"). The employees behavior on and off the plan was unacceptable. And what put the matter over is that almost the same thing happened to a woman on the flight home later that night and he watched it unfold. Luckily the woman wasn't removed but was told she should think about buying two seats in the future. Smith is arguing because the same incident occurring within the same two hours and puts down and strips away the dignity of individuals would seem common practice for SW to do. Like everyone and Smith said. All we want is a legit apology, and a plan for how this indecency will be avoided in the future. ... View more

The issues are being ignored here. Kevin is large and is fine with that. Not only that but he fit into his seat. He never stressed about getting a refund until after this issue (if you listen to his smodcast you learn he was mistreated before flight earlier in the day regarding tickets being used that he didn't want to and being told "he could send it in for a credit later"). The employees behavior on and off the plan was unacceptable. And what put the matter over is that almost the same thing happened to a woman on the flight home later that night and he watched it unfold. Luckily the woman wasn't removed but was told she should think about buying two seats in the future. Smith is arguing because the same incident occurring within the same two hours and puts down and strips away the dignity of individuals would seem common practice for SW to do. Like everyone and Smith said. All we want is a legit apology, and a plan for how this indecency will be avoided in the future. ... View more