"I can't believe the audacity of some people that think that a private company (as in: not owned by the gov't) is in some way required to accommodate anyone. Southwest has the right to create policies as it sees fit. Without proof of some need for the company to accommodate a certain disability, they don't have to do anything."
that is by FAR the stupidest thing I've heard today. How about because people are PAYING customers they deserve a little fair treatment. Policies are policies? Give me a break! Look I'm in customer service of sorts and I know how bad customers can get but it is their JOB to be courteous. They knew the fat policy was bull for Mr. Smith but they enforced it anyway, completely and utterly humilliated him and then tried to pay back his dignity with a $100 dollars! Not to even mention the other customer (the girl) who was humilliated as well FOR NO REASON! Let me ask you, how much is your dignity worth? I sure hope for much, much more.
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"I can't believe the audacity of some people that think that a private company (as in: not owned by the gov't) is in some way required to accommodate anyone. Southwest has the right to create policies as it sees fit. Without proof of some need for the company to accommodate a certain disability, they don't have to do anything."
that is by FAR the stupidest thing I've heard today. How about because people are PAYING customers they deserve a little fair treatment. Policies are policies? Give me a break! Look I'm in customer service of sorts and I know how bad customers can get but it is their JOB to be courteous. They knew the fat policy was bull for Mr. Smith but they enforced it anyway, completely and utterly humilliated him and then tried to pay back his dignity with a $100 dollars! Not to even mention the other customer (the girl) who was humilliated as well FOR NO REASON! Let me ask you, how much is your dignity worth? I sure hope for much, much more.
... View more