Many years ago I lived in the beautiful city of Denver, Colorado. The orginal Frontier Airlines was a very popular choice for air travel, and I had made plans to fly with my 4yr old daughter to attend my brother's wedding in Salt Lake City. Frontier Airlines had pre-assigned seating. When I arrived at the gate, the Frontier employee handed me the two boarding passes---never saying a word that the seats were several rows apart. I did not notice this until several minutes had passed. I approached the gate agent, explaining that I was flying with my 4yr old daughter and needed to be seated next to each other. He very rudely stated that was impossible as there were no two seats left next to each other. I was greatly shocked and truely did not know what to do other than to accept the seat assignments. (Also, we were not even permitted to pre-board the plane.) Thankfully a dear gentlemen noticed my problem , and he kindly changed seats so my daughter and I could be seated together. I will always remember his kindness and at the same time remember the rudeness of the Frontier Airline employees --including the flight attendants.
Now for the present day: I have flown Southwest Airlines many times--and the Southwest passengers remind me of the kind gentleman of years ago. I have seen passengers change seats gladly to accomodate the need for children to set with their family. I have also seen the Southwest flight attendants be thoughtful with the needs of all passengers. I do recommend when you purchase your airline tickets, to do so as e-tickets/ticketless. In the majority of cases, you can obtain your boarding pass on-line as early as 24 hours before departure. (Even if you don't check in on-line; boarding after the A group will work out--remember the Southwest flight attendants are very helpful---they are there to help all passengers and to have the flight depart on time/or as close to on time as possible.)
Every company looks for ways to try to improve their operations. I trust that Southwest Airlines will carefully monitor the new boarding procedures--and if changes need to be made again--they will do so. The LUV AIRLINE is a GREAT AIRLINE !! (fyi: my daughter is now an adult and lives in a city that Southwest does not fly to. (Delta is the main airline there--so very few choices
when I go to visit her.---SOUTHWEST ----PLEASE consider flying into either Atlanta, GA or Columbia, SC--either would make me very happy.)
Keep up the great work and Thanks for your LUV!!!!
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