I have a beautiful three year old grandson who lives in Baltimore. I live in Lexington. Because of Southwest's great rates, I am able to visit him once a month. I subscribe to the DING report and I check it faithfully and always have a flight booked.
Yes, I have spent a little time in the Louisville airport and at BWI because of late departing flights. No one can control the weather. I have learned to get comfortable and be happy in either airport while waiting for our flight to depart.
With one exception, the Southwest "gate" employees, flight attendants and pilots have been kind, helpful, patient (to an occasional rude passenger) and often humorous. I've seen the "gate" employees lead a group of elementary students in song, let them speak on a "pretend" microphone, serve a soft drink & pretzels, etc... and answer endless questions about departure time.
I'm thankful for Southwest and never want to take them for granted. My sweet grandson is always at the other end. He thinks the airport is my house and when he sees an airplane, he thinks I'm on it.
Karen
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