Chris. I too would like to be in the loop on a class action lawsuit and will be keeping my eyes open.
As with many others, I have been terribly midhandled and lied to about the Southwest reaccomodation efforts. On the day Southwest announced the ATA demise, I would have been able to book an alternate flight on United for a few bucks less than my southwest/ATA flight. I called Southwest (even though I was supposed to wait a week) and they told me NOT TO RESCHEDULE ON ANOTHER FLIGHT; they said they would take care of reaccomodating my family (5 travelers) scheduled to fly in mid-July. I waited the week and called back yesterday to find out how they're going to handle me only to learn that once again, they couldn't talk to me. They claimed that the new date of clients they were helping was through May 3rd. I would have to wait up to 30 more days for them to call me. In the meantime...
I have been watching ORBITZ flights dwindle away while Southwest is blowing my family off. And then the news today! Too bad clients. We lied to you and we'll give you a LUV voucher to shut you up! For me it sucks even more as they aren't even offering 5 vouchers for all of us - no just one little voucher for my whole family.
Well, it's not gonna end well for Southwest if this is the way they are truly going to resolve this issue. Their reason for not accomodating (too few flights betwenn the mainland and hawaii) is really a lie. I could have last week and yes, today, booked an equivalent flight on another airline (but the price is now elevated!) And, in 3 weeks, Hawaiian air has announced new service from the mainland to Hawaii so I am certain Southwest's reason for blowing us off is not true.
Kelly St. Germain
... View more