As an executive and president of a software company I've been proud to encourage our employees to ride and book flights via Southwest for the last 8 years. That has changed as I've seen the cheese get moved to the back of the bus. I'm all for change but the change isn't in the correct direction. In fact it sure looks a lot more like the the "current" airline industries. In the last 3 weeks, not only have I experienced delays and "grubblings", I've witnessed 3 long time deciated customers say: "This will be my last time". When cargo becomes more important than customers and fares now 3 times that of Frontier (witness Phx to Den for January 08) and less direct flights with connects that go through major cities, it sure looks like the only thing that is different is the non-assigned seats. I still love the people at SW, in fact, you still know how to hire good people. But the recent change towards more connects and higher fares that truely look like major airlines. I'm sad to say, I've booked 3 flights in last two days with Frontier and Jet blue. This is a very sad moment and a turning point for the last good airlines left in the good ole USA. HERB COME BACK, YOU'RE BUSINESS CUSTOMERS WANT YOU TO LISTEN LIKE YOU USED TO! (Just in case you ever want to listen to a customer, perhaps listing an email on your site would help. You seriously do need to get feed back, before even the worst airlines in the industry, AIR WEST/AMERICA WEST/STILL LOSING MONEY AIRLINES cuts your grass)
This isn't a complaint, this is a cry to go solicit your business customers: Unless I'm unique it takes longer to fly with your company now and costs 30-50% more than this time last year. ps. the new boarding numbers are great..almost reminensent to the numbered cards with the exception we put ourselves in order....well in consectutive number any how. 😄
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