I'm not surprised at all by this story. I fell ill on a flight from New Orleans to Nashville, by way of Birmingham, where I was taken off the plane in a wheelchair. Paramedics were called, and THREE Southwest gate employees stayed with me, including one who had just clocked out. She spent her personal time to sit with me, bring me water, and tend to me until the next flight, when I felt a little better and thought I could make it home. It's this kind of real, human caring that makes me love Southwest. My husband and I travel based on where Southwest flies; we only use another airline if there's no Southwest option for that destination. You must treat your employees well, and they in turn, treat customers well. SWA is the BEST.
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A couple of years ago, I was flying SWA from New Orleans to Nashville, with a stop in Birmingham. As we took off from New Orleans, I began to feel really sick, and by the time got to Birmingham, I had to be taken off the plane in a wheelchair. Paramedics were called, and the SWA gate attendants looked after me, offered to get me water, call people for me. One gal was even off-duty and she sat with me until the plane took off for Nashville, since I was deemed well enough to fly home. I cannot say enough good about SWA employees. The best.
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