I have had the unpleaseant experience where the only open seat was between two very large women who had each lifted the arm rest up. when i went to lower the arm rests prior to sitting down, both women began to loudly complain. the flight attendant and then a member of the flight crew came and explained to the women they had to purchase an extra seat if they wanted to keep the arm rest up.
I support Soutwest's policy.
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