02-15-2010
05:17 PM
I appreciate the customer of size policy, but the facts aren't quite matching up with what Kevin Smith is saying in his podcast. According to Mr. Smith, he was able to close BOTH armrests and according to the podcast, neither of the ladies that he was sitting next to him expressed a problem with him being there.
Southwest in this case was completely in the wrong. The PR damage control is a ridiculous attempt to try to cover up an obvious mistake. I'm glad I don't have to worry about flying Southwest ever again.
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