I've got to say I'm a bit dissapointed. I've been a loyal Southwest customer for years, flying several times a year. I've enjoyed the fact that everyone is treated the same. You show up. You get on the plane. And you might sit next to a business person. You might sit next to a family on vacation. You might sit next to a kid going home from college. It was alwasy different, and you never knew who you were going to meet. Anyway, it set you apart. It was fun.
Now you're starting Business Select and the Business rates where certain people if they're willing to pay a little more are guaranteed to get on the plane a little bit earlier than everyone else and get the seat they want. Sounds like you're going the way of everyone else. Why not just have a business class section of the plane and while you're at it just assign everyone a seat. That's what the other guys would do.
Best of luck with you're new way of doing things.
A dissapointed fan who will probably fly you a little bit less because the differences are getting less and less.
Kory Tedrick
St. Louis, MO
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