02-14-2010
06:22 PM
2 Loves
This is about the worst apology I've ever seen.
First of all, the title of the blog itself is insulting. Were you trying to be cute or funny? Does a disgruntled customer not have the right to speak out?
Secondly, from a PR standpoint this is horrendous. You're disclosing personal information about Kevin Smith's history doing business with you and this is supposed to quell any concerns potential customers may have about flying with you?
I'm glad Kevin Smith has been as vocal as he has been about this because it's shined the light on what little concern Southwest has for its customers.
I'm never flying with your airline again.
... View more
02-14-2010
06:19 PM
3 Loves
This is about the worst apology I've ever seen.
First of all, the title of the blog itself is insulting. Were you trying to be cute or funny? Does a disgruntled customer not have the right to speak out?
Secondly, from a PR standpoint this is horrendous. You're disclosing personal information about Kevin Smith's history doing business with you and this is supposed to quell any concerns potential customers may have about flying with you?
I'm glad Kevin Smith has been as vocal as he has been about this because it's shined the light on what little concern Southwest has for its customers.
I'm never flying with your airline again.
... View more
