Gary,
As a flight attendant for SWA, I have heard all "kinds" of comments over the years concerning our seating policy. Having assigned seats has indeed stirred the passions of our loyal passengers. I have yet to hear a positive comment concerning assigned seating.
I wish we would go back to the phase of having the preboards, (excluding wheelchairs or pax with disabilitites) go to the back of aircraft, (row 14 and back). That system was great. It allowed the parents to stow all the necessary equipment needed for traveling with small children, and got the front of the aircraft open for fellow passengers to start boarding.
Also if we could only allow one bag and one personal carry on, and enforce that rule, that would speed up the boarding process immensely.
Thanks for all you do,
Sandy
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