As a loyal and passionate Southwest customer I was very dismayed by the Kyla Ebbert mini-skirt embarrassment.
I was even more dismayed at Coleen Barrett's defense of the employee. If an employee made a mistake, than management should acknowledge the fact and apologize for the company's (employee's) misconduct.
If Ms. Ebbert was not arrested for indecent exposure by the police than a Southwest employee should not have inserted his/her own dress code in place of the company's employee operating procedures.
An issue like this mocks the very heart of Southwest's "fun" image and it may take a long time for the harm done to be repaired.
I give CEO Gary Kelly a lot of credit for coming forward and apologizing in the manor he did for the mistakes that were made by the employee and Ms. Barrett.
... View more