I love SWA. My family and I will sill choose them over the rest every chance we get. The consistent friendly customer service makes such a difference when we travel. So, there may have been some mistakes, but I am confident they will not be repeat mistakes. Looking at the long favorable safety ratings and on time flight records, Long term, SWA will still be the Airline business model to emulate.
Keep having fun! You certainly make my trips that way!
--Larry
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