Southwest Airlines is setting the standard and goals for the airline market. My wife and I felt like we were part of the family. Southwest has the best flight attendants in the industry.
I believe your airlines will continue to grow. I just want to ask one favor!!! Please as you grow do not lose your friendliness, cheerfulness or joy, and keep in mind that it was your customers loyalty that got you to where you are at today. A lot of businesses start out with the customer in mind. "However it seems that when they become sucessful, greed sets in."
Sincerely,
Larry Howard
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