02-16-2010
12:05 AM
Company policy, regardless of how long it has been effect, should not always come first. I work in retail and I've never really believed the whole "customer is always right" mantra, and I'll be the first to say that while one customer feels like something is being dealt with wrong, they don't stop to think about how many times we as workers have to deal with the same things.
I'm sure Southwest is not out to hurt people, they are not happily getting rid of fat people. Rick, you have one of the most ignorant comments I've ever read. They are following policy and while that is their job and something I'm sure they are stressed over because they have to continually try and explain themselves, this is insane.
Comfort of himself and others? See, I thought it was a safety thing. First of all, get your "policy" straight - don't change the definition so that it suits the company better. Southwest, and I'm sure other airlines, are not just losing a customer, they are flat out telling people they can't even be customers. Imagine if a friend or family member had this happen to them, would you really just recite "company policy" and offer a delayed apology?
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02-16-2010
12:03 AM
Company policy, regardless of how long it has been effect, should not always come first. I work in retail and I've never really believed the whole "customer is always right" mantra, and I'll be the first to say that while one customer feels like something is being dealt with wrong, they don't stop to think about how many times we as workers have to deal with the same things.
I'm sure Southwest is not out to hurt people, they are not happily getting rid of fat people. Rick, you have one of the most ignorant comments I've ever read. They are following policy and while that is their job and something I'm sure they are stressed over because they have to continually try and explain themselves, this is insane.
Comfort of himself and others? See, I thought it was a safety thing. First of all, get your "policy" straight - don't change the definition so that it suits the company better. Southwest, and I'm sure other airlines, are not just losing a customer, they are flat out telling people they can't even be customers. Imagine if a friend or family member had this happen to them, would you really just recite "company policy" and offer a delayed apology?
... View more
02-16-2010
12:01 AM
Company policy, regardless of how long it has been effect, should not always come first. I work in retail and I've never really believed the whole "customer is always right" mantra, and I'll be the first to say that while one customer feels like something is being dealt with wrong, they don't stop to think about how many times we as workers have to deal with the same things.
I'm sure Southwest is not out to hurt people, they are not happily getting rid of fat people. Rick, you have one of the most ignorant comments I've ever read. They are following policy and while that is their job and something I'm sure they are stressed over because they have to continually try and explain themselves, this is insane.
Comfort of himself and others? See, I thought it was a safety thing. First of all, get your "policy" straight - don't change the definition so that it suits the company better. Southwest, and I'm sure other airlines, are not just losing a customer, they are flat out telling people they can't even be customers. Imagine if a friend or family member had this happen to them, would you really just recite "company policy" and offer a delayed apology?
... View more
