Southwest Airlines Community

Now this is more like it! Southwest should have taken this approach as soon as the incident became National News! Glad to see SWA still has a sence of humor and the ability to appologize when necessary! ... View more

I had flown from Boston to Phoenix on Sunday 9/9/01 and was to continue on to LA on from Phoenix on 9/11/01. As always I flew United Airlines. I awoke in my Hotel on 9/11 and turned on the news as usual while getting ready for a day of sales calls before flying to LA. I saw the fire coming from the World Trade Center and went and took a shower. When I checked the TV again I saw the horror that was unfolding in disbelief. I called my wife at work to see if she could get to a tv and see what was happening. I watched the first tower collapse on TV as I described it to her. It was very disturbing for both of us. I never left Phoenix that day and with Sky Harbor earily silent I knew it was fruitless to try to get home to NH. Finally on Friday I heard that some airlines maybe getting back in the air. After standing in line at United for several hours I was informed by a nice United Ticket Agent that they would not be able to get me home until Sunday, at the earliest. She did tell me that she had a spoken to friend that worked at the Southwest Ticket counter and that they were getting back on track faster than the rest of the Airlines were. I told her that the line at Southwest looked like it was hours long. She called over to her friend "and got me in" . I was on airplane to Houston that evening and booked through to Manchester NH the next day. These would be my first Southwest flights. I remember the final leg of that flight on 9/15. I believe flying from BWI to Manchester we flew over NYC and the smoke was still pouring from ground zero. There were mostly Airline Employees on the plane just trying to get home like me.... most of us had a tear in our eyes as we passed over Manhattan....... I've been a loyal SWA customer since. Thanks for getting me home. ... View more

Brian, Keep it up you'll find yourself working for JB soon, hopefully. The shareholders are about to send a message.......... stay tuned! Thanks, Steve ... View more

A can of worms has been opened by this FA and if SWA is truly looking out for shareholders they will reprimand this employee and move on. If they continue to support this FA's bad judgement, they are looking at a fiasco much larger than Jetblues passenger/hostage debacle last winter which cost JB 100's of millions of dollars. BAD WEATHER GOES AWAY BAD DRESSERS NEVER WILL! Ms. Barret fasten your seat belt, the management position at SWA will be facing some turbulence. ... View more

Family Airline? With a special page devoted to gay and lesbian travel???? Where is your heterosexual page??? ... View more

Very disapointed about Southwest on this one. I've been a loyal customer for years and "converted" many others to fly Southwest. Guess we will all have to watch how we "dress up" for Southwest. Women in Burkas make me nervous. Do I have a right to express this fear to a Southwest Flight Attendant and have them removed.? Why was the male flight attendant so fearful of a female that was covered up more than what you would see on any college campus or beach or city street? A sexual problem on the part of the FA, we don't know. I've sat next to passengers on Southwest (and other Airlines) that had severe odor problems, I did not not complain for fear of embarrasing the passenger and myself. Perhaps your FA's need to learn some tolerance???? ... View more