I'm not going to read all the negative comments written before me. There's nothing that can be said that would sway my genuine appreciation of Southwest Airlines and their handling of this matter. I haven't been to Hawaii in over 10 years, and was really looking forward to flying over there on May 11 for 10 days. My heart sank when I heard on the news that ATA had cancelled all flights.
We gave it some time for the dust to settle and then called Southwest Airlines. Since we were using rapid rewards for half of our flights, we couldn't really afford the extra expense of paying full fare to fly to Hawaii. We lost money on our condo reservation. I was disheartened, but the Southwest agent was very sympathetic, and suggested we go to Florida or some beach in Texas instead, and just use the rapid rewards. HUH? Oh yeah!!! What a fine idea. So Key West it is... and though it isn't Hawaii, we'll have a great time. Happy campers. : )
Then I heard that Southwest was giving vouchers to all those who were inconvenienced. I called Southwest, and was told that that was just for people who weren't issued refunds. (We were issued refunds, so that didn't apply). Imagine my utter shock and joy last night when the emails popped up saying my husband and I were both getting Southwest vouchers. More then happy, I was elated.
I just wanted to say "Thank You", Southwest... for handling this whole affair with tact and patience and generosity of spirit... we really do "LUV" you!!!
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