Southwest helped me out of a jam Sunday when United unexpectedly cancelled all their flights from Kansa City to Chicago however I have yet to get a confirmation for the flight for expense purposes. Unfortunately I also left my Ipad on the 5010 that terminated in Columbus OH Sunday. When I noticed that it was missing, I immediately called and reported it and have a lost and found ticket open with Southwest. I have yet to hear if it was found and I left my information with a supervisor at Kansas City when I returned Tuesday evening, during the heat of the outage. I am still waiting for a call or email.
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