Perhaps one of the biggest guffaws by Southwest is letting Brian Lusk post a comment on their corporate blog that takes no stance, offers no insight into the Southwest position, and just takes the incredibly spineless way out: linking to the Today Show article because, I'm sure, it mentions 3 times how short the woman's skirt was. Is this your way Brian of "communicating" with your customers? Say what you really feel -- say something -- if you have a Corporate blog. Otherwise, just let your customers post and stay out of the conversation. Your effort was a very thinly veiled way to say what you really feel (Gee...her skirt was REALLY short! There was a reason we acted liked idiots) without saying it. Unbelievably embarrassing and poorly handled all around.
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