Southwest Airlines Community

I am confused by your changes to my rapid rewards program and as I fly short hops frequently, it becomes much less supportive of my needs. I am appalled at the increase in your fare structure. Before, there were more categories, but they were graduated and one could make choices combining available fares and flights. Often if the cheapest internet fare wasn't available, a fun fare would only be $10 more. Now, I will need to shop competively instead of just booking Southwest for my travel needs. I am disappointed in you. Liz ... View more

Please go from Ontario to SFO. We fly up to see my son in San Francisco frequently and until BART went directly to the airport, Oakland was the best way to go. There are NO direct flights to SFO from Ontario airport and I think the route would be well traveled. We are loyal Southwest customers and love that if our plans change we can change our flights easily and without incurring charges for doing so. You guys rock! (Plus we love your comedic routines on flights). Liz ... View more