This is a very disappointing turn of events. I am completely surprised that Southwest appears to be one of the bad guys. (I thought that was American Airlines your long-time rivals.) The hiring of the former FAA inspector as a means to ease the inspections process is inexcusable. I don't care if everyone else does it, or whether someone said that it was okay either. I have worked in the corporate world for years and know how it works. This is clearly part of a Southwest 'strategy' to warp the inspection process and then to 'spin' its non-compliance by self-reporting after the fact. All to save some money. But, how much is this whole ordeal costing Southwest now, and who will have to pay the price??? It seems to me that it's time for Herb to retire as chairman of the board immediately. From his remarks today, he's out of touch with his customer and thinks that paying a fine should sweep matters under the rug. Others may have to go as well.
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