02-16-2010
02:08 AM
Thank you Ms Rutherford for defending the airline's policy, and admitting it's difficult to implement with consistency.
He bought two seats, and decided to go standby on one seat. It was a tight fit, and the employees made a decision. SWA has always backed their employees, and should continue to do so in this event.
BTW, no one ever apologizes publicly to the small person who has had their space they've paid for intruded upon by someone of size. Only the Twittering publicity hound gets an apology.
SWA, stick to your roots, and support your employees, who are generally the best in the business.
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