I've been a long time southwest airlines customer out of Midway, and I have to say knowing the horrible way they treated Kevin Smith and his unknown second flight co-passenger, I have to say I will never dark their doorstep again. I am by no means a fat person especially by Southwest standards but I will never be around to see someone be humiliated because of their weight. The very idea to downplay your horrible ideas of what weight a passenger should be is one thing, but to wait until he was on board and sitting in his seat to make his way back down. His walk of shame from the plane back to the waiting area is absolutely heart-breaking. NO FINGER POINTING JUST RE-ADJUST YOU POLICES
you have a silly little box to see how a carry-on will fit. but you cannot be able to have full-sized seats at an additional cost, if these people know they are heavy they can purchase these seats. TREAT PEOPLE BETTER
Customer Service Lady Suzanne ID #84175 Shame on you for not going to your Manager from the start, instead putting your foot in your mouth and making Southwest Customer Service just a little less friendly and a little more ignorant with really bad double-talk.
Goodbye Southwest Airlines
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