I am extremely opposed to the present "cattle car" system for boarding. What about the older people standing in line an hour or more? Older people have difficulty with their bladders and knees when made to stand in line for an hour or more. Also, this system is not fair to people who are not computer savvy. After all, was not your original idea to board people who are actually at the airport?
I have flown Southwest from BWI to LAX a number of times.
Another big problem Southwest has is when you arrive back at BWI, it takes up to an hour to get your luggage because the baggage handlers at BWI unload the U.S. Mail first, before the baggage.
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