12-05-2007
07:15 PM
3 Loves
Mr Kelly,
I watched your video and im glad your happy with your new changes. As CEO of my company I can not justify the cost. Last week I priced SWA from Louisville Ky to Lax. your cost was over $800 I flew Northwest with a seat asignment and early bording for $362. Plus on two of the flight we had a video monitor in each seat. free. I am on the "A" list but won't use it.
Rick
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I have read some of the postings, and im not suprised that your customers are upset. i am a business traveler, and I don't like the new changes at all (new pricing, boarding and rewards program). I guss the team of people that made the changes don't fly on SWA. I too travele every week and i watch family doing their best to get seats together. I have book my Biweekly trip from SDF to Lax, It was not with SWA. I don't think you guys will make number #1 this year.
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11-13-2007
01:54 AM
3 Loves
I just set down too book my biweek flight to SNA from SDF on SWA. I can not belive what SWA had done to a good thing. The prices even booking two weeks out is twice the price of the majors, (three time the price if I want a free drink.) I own a small business with office in Louisville Ky and Orange co Calf. I have to keep our travel expense down that why two years ago I switch from Northwest and Delta ( Platinumon both) because of the cost.
Well I see its time to go back to the majors Sorry SWA but its just business. Bye.
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