02-16-2010
01:46 PM
1 Love
Lets cut to the chase... This is a Southwest training issue. The Southwest crew and staff in question reacted to the key words "two seats". They interpreted this to mean that Kevin Smith was (in there own words) a person of size.. . Kevin Smith does not NEED two seats to fly he just booked two seats for privacy sake. Once the crew had pigeonholed Mr smith they felt empowered by the person of size policy to remove him from the plane. in there eyes problem solved. The crew probably felt no responsibility for the incident just like a Nuremberg Defense within the confines of corporate policy.
Lets not muddy the waters by the fact that Kevin Smith is a celebrity, his celebrity status only makes the issue news worthy and that's how I found out about it. I'd feel the same way if it was John or Jane Doe (I just probably wouldn't have heard about it).
Personally I don't feel comfortable relying on vague interpretations of policy.
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02-16-2010
01:18 PM
1 Love
Lets cut to the chase... This is a Southwest training issue. The Southwest crew and staff in question reacted to the key words "two seats". They interpreted this to mean that Kevin Smith was (in there own words) a person of size.. . Kevin Smith does not NEED two seats to fly he just booked two seats for privacy sake. Once the crew had pigeonholed Mr smith they felt empowered by the person of size policy to remove him from the plane. in there eyes problem solved. The crew probably felt no responsibility for the incident just like a Nuremberg Defense within the confines of corporate policy.
Lets not muddy the waters by the fact that Kevin Smith is a celebrity, his celebrity status only makes the issue news worthy and that's how I found out about it. I'd feel the same way if it was John or Jane Doe (I just probably wouldn't have heard about it).
Personally I don't feel comfortable relying on vague interpretations of policy.
... View more
