Three years ago I became employed with a company that requires me to fly to varied destinations across the country each week. I fly to and from these destinations every week out of MDW and am pleased to say Southwest is by far my favorite airline. Because weekly travel can become boring quickly I like to develop ways to make my travel life more interesting. One of these ways is by challenging complainers in the ABC lines and trying to see how many I can turn around to seeing the Southwest point of view before we board the plane. When I hear people complain about unassigned seating I immediately begin my speech relating to the ease of making travel changes, online check-in, organized and quick turn-around of planes, direct and non-stop flights, on-time departures and arrivals, but most of all I love sharing my thoughts on Southwest's customer service and employee attitudes. Often people ask me if I work with the company and am surprised when I tell them I am only a satisfied customer. I tell them to keep their eyes open on their flights for things they won't see on other airlines (such as the pilots assistance in cleaning the planes between legs). Most of the time I am successful and can at least get people to stop complaining and consider the alternatives. I am very loyal to Southwest and will fly to cities and drive hours to my destinations if it means I will have to fly another airline. Thank you Southwest for your customer oriented service!! And thank you too, MDW for your friendly staff and airport atmosphere!
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