SWA is the most horrific airlines. Living in Dallas it would be real easy for my family and I to use SWA. But we do not for several reasons. One being the horrible boarding procedure. Like you are cattle being herded in a third world country. Now with this news story and I stand firm in my opinion that SWA has no respect for fellow mankind! Plus this apology is not really that at all. Do you think we can not see that?
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