SWA must address these overweight issues at the time of ticket booking, not when the customer has already boarded his flight. This would save embarrasment and humiliation as well as time and expenses from both parties. Regardless where the customer is purchasing the ticket e.g. travel agent, at SWA.com or any third party website), he or she should be aware of the size limitations with a clear way to determine if 2 or more tickets need to be purchased
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