Shame on Southwest. All this deceptive, in fact totally false, advertising about the new Rewards program when, in fact, you can no longer use your reward tickets even though a seat is available. I just tried and got the "sold out" screen when neither flight was sold out and, if I had just over 66,000 points available, I could have booked it. So in other words, my free tickets, some of which expire May 2011, will probably go unused (surely SWA didn't anticipate this!!!). How can SWA continue to expound "unlimited reward seats" and "no blackout dates" when it clearly is not true! I am so disappointed in what was once a special airline. I will go out of my way to fly other airlines now.
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