I have only been flying since 2005-when my daughter moved to CA (I live in New England). I was terrified, and still am a little nervous at take-offs and landings. But the friendliness, humor, and even the "singing flight attendants" have me smiling as we take off. I have always found everyone i have dealt with, from the reservations people, to the ticket counter reps, to the flight crew to be courteous, friendly and really top notch. I had to fly to Puerto Rico in March and for the first time had to fly another airline-what a difference!! The food that they actually charged for (thank goodness I brought my own) was positively awful. And I missed my SWA peanuts-LOL. And our flight was delayed-no surprise-and some of my fellow passengers were very nervous about catching their connecting flights.
On one flight from Orlando, I heard other passengers in line talking about how so many of the other airlines were always late-but SWA-even if the flight arrived a little late, always seemed to make up the time in flight and get you to your destination on time. A big plus if you are catching a connecting flight!
Now I know why I only fly Southwest-and always will. I even told my daughter she'd better always live near an airport SWA services!! Last month, I had to pick up my elderly father at the airport and needed to go to the gate to help him. I was a bit nervous about a slightly confused 88 year old man traveling alone-but your attendants took good care of him-and getting the security pass to pick him up (and drop him off on the return flight) at the gate was no problem. Thank you all for all you do and keep up the good work.
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Caption:
Captain Mike Headroom gives new meaning to the words "manual take-off and landing"
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