11-19-2007
07:04 PM
1 Love
I have flown exclusively Southwest for many years because the prices were right and everyone was treated the same (no first class). In the past twelve months I have flown 23 flights which is not enough to be considered one of your "A-list customers". Last week when I checked in online just minutes after the 24 hour window to check in, I received boarding pass number A-51. I assume this was due to all your preferred customers receiving their boarding pass when they made their reservation. If you no longer value my business as much as your "A-list customers" I will be forced to start shopping around my air travel, which I never did in the past. I think you should re-think your new policy allowing "A-list customers" preferential boarding.
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