02-15-2010
05:03 PM
From your policy, a related issue of the broad-shouldered person is addressed. Your answer is
"Simply having broad shoulders would not necessarily prevent another Customer from occupying adjoining seat. The upper body can be adjusted, but the portion of the body in the actual seating and armrest area doesn’t have this flexibility. "
Southwest, please tell us whose responsibility it is to "adjust" so that the two customers aren't touching.
And, why was Mr. Smith taken off the flight if his armrests were lowered? That is also right out of your printed policy:
"What is the definitive gauge for a Customer of size?
The armrest is the definitive gauge for a Customer of size."
Are you saying that Mr. Smith is lying about his armrests being able to be lowered?
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