The next generation of customer service at Southwest is bleak. I'm sitting on one of your planes now and I'm livid.
The new family boarding policy is horrible. Its unclear how it now works, you only get notification of the change until half the plane is boarded. I have a 2 year old and while I'm in aisle trying to get him settled, your attendant is rushing me! Unexceptable.
Southwest is no longer family friendly. And, ill do my best to make sure everyone knows it. IF you want to do business class, do it right. Have assigned seating. How can families sit together if the plane is half full when we board?
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